Objective
Experienced Technical Support Analyst with approximately 2 years experience looking for an opportunity within the IT area.
Technical Skills
• Software
o C++ and Java programming
o Windows XP, Vista, 7
o Microsoft Office products
o Visual Studio 2010
o Eclipse for Java
o Unix
o Xilinx FPGA software
• Hardware
o Extreme Network Summit x450e switches
o Cisco 2600 routers
o Xilinx FPGA boards
o Integrated Circuit chips
o Cisco Catalyst 2960 switches
o BASH scripts
Experience
Farmingdale State College, April 2010-August 2012
Student Assistant, Computer Center
• Assist the Network Administrator
o Problem resolution of network equipment, desktops, printers, etc.
o Use monitoring software to track and fix network issues
o Respond to potential network threats by disabling proper ports
o Installing, configuring, and upgrading of Extreme Network brand switches
o Installing wireless access points
o Patching data ports
o Configure PCs to be used as an internet kiosk
o Respond to customer service inquiries
Leslie’...
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