Education Major: Operations Management
Minor: Management Information Systems
University of Delaware, Newark, DE
Employment Implementation Specialist 8/10 – Present
MICROS Systems Inc., Columbia, MD
• Team Lead and On-Site Project Manager during database development, training, installation, testing, and go-live for large enterprise software and hardware installations throughout the US and Canada
• Provide initial consulting services to address client objectives, perform requirement analysis, discuss process design, and create a schedule to ensure that the installation is completed on target, on time, and on budget
• Perform system upgrades, server staging and configuration, server swaps, database modification, application loads, third-party interfacing, and full software/hardware installations with minimal to no post-installation support requirements
• Translate site procedures and utilization of client-specific databases/report packages into customized training materials for a wide variety of end-users including management, IT, accounting departments, and service staff
• Conduct on-site and remote Property Expert Training in a classroom environment with a focus on software utilization and maximization, generating and interpreting customized reports, software/hardware troubleshooting, and daily end-user procedures
• Provide on-site post-implementation support, followed by remote support on an as-needed basis
• Obtain final client sign-offs to validate completion of the scope of work; regularly receive exemplary post-install customer satisfaction survey results
• Configure software with strict adherence to established standards , compliance specifications, network permissions, and customer-specific requirements
• Provided remote support for clients who were unable to get assistance through the corporate helpdesk
• Contribute product knowledge through ftp, portal, corporate webmail, and on-call support
Campus Representative 9/09 - 3/10
CBS Powerade Intramurals, Newark, DE
• Updated regional database periodically
• Facilitated sampling events on new product to increase brand awareness and boost sales
• Implemented marketing campaign using promotional strategies
Substitute Teacher 12/07 - 6/09
Anne Arundel County Public Schools, ...
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