TECHNICAL SKILLS
Well versed in switching, routing, windows infrastructure and firewalls etc. Knowledge of technologies such as Linux, DNS, FTP, TCP/IP, VLAN, VPN, AAA, IPS/IDS, RADIUS, SSH, SMTP, 802.11 a/b/g/n, Netcool, TACACS+, Shell scripting, LogMeIn Central, VMware, F5, Cisco routers, HP switches, GTM, and LTM etc.
EDUCATION
B.E., Computer Engineering; The City College of New York; June 2010 GPA: 3.62
Minor: Economics
CERTIFICATIONS
CCNA August, 2011
MCSE (Microsoft Certified Systems Engineer) March, 2012
Linux + (CompTIA) May, 2013
A+ Certification (CompTIA)
Trained in VM Ware
PROFESSIONAL EXPERIENCE
ALPHASERVE TECHNOLOGIES, NY Jan, 13 – Present
Network Operations Engineer, Shift Lead
• Main Escalation point for Systems issues, server build, and Infrastructure designing.
• Supervise Network Engineers in the Network Engineering Group, which is responsible for maintaining the Network and Systems monitoring tools, turning up new customers, and planning for company’s future growth.
• Project delegation, training, staff management, reporting, documentation, reviews and counseling etc.
• Play an integral role in handling day-to-day network operations and maintenance so as to maximize productivity and minimize system downtime using appropriate change control mechanisms.
• Implement, monitor and maintain network, server hardware and software.
• Install, upgrade, and configure network printing, directory structures, rights, security settings, software, and files services.
• Designing the Network infrastructure for Clients. Configure and maintained Microsoft Exchange Servers, SQL Servers, VPN, DHCP, AD, and back up servers.
• Work with monitoring tools such as Nimsoft, Spectrum, and HP systems Integration management.
• Provide technical support to more than 90 clients (6000 employees) for their servers, networks, and user’s workstation and mobile phone issues.
• Implement automation procedures for monitoring tools.
VANGUARD, Malvern, PA Jan, 11 – Dec, 12
Systems Engineer
• Provide IT services for 12,000 employees, 3500 servers, including monitoring, diagnosing, and resolving basic hardware and/or software issues elevated from the Support Center and Technical Services groups.
• Maintain and troubleshoot basic hardware and/or software systems (e.g., applications, proxy servers, and fire walls) on one platform.
• Monitor and respond to automated system alerts and alarms that indicate basic system functions were not completed within established service levels. Communicate issue status to Technical Services groups.
• Manage Symantec Antivirus installations, configuration, definitions updates, and all troubleshooting issues for the entire Windows environment.
• Build and upgrade Windows servers and maintain the whole company’s VMware and VPN infrastructure by building new servers, configuring applications, troubleshooting issues, running maintenance releases, and documentation, help users with Lotus notes.
• Troubleshoot Lotus notes, configure, and tune servers.
• Expertise in administering Active Directory to create OUs, Group policy management, Res & Rol groups, MMS, DFS, Computer Management, and Domain management.
• Handle the Tier 2 hotline and troubleshoot issues.
• Identified basic performance issues and trends (e.g., captures traces of network traffic). Participated in change management and related meetings to identify systems issues.
• Update documentation, including procedures. Updates diagrams, including IT problem notification flows.
• Review IT vendor literature to identify product deficiencies, work arounds, and scheduled patches and updates.
• Participated in special projects and performed other related duties as assigned.
• Deployed NFS Configuration for all Windows servers.
• Symantec Antivirus management for the Windows environment
• Deployed the vanguard OS Image using Symantec and SCCM on approximately 2500 windows servers.
• Upgraded all the domain controllers from win2k3 to 2k8.
• Designed a new daily report system database using Microsoft InfoPath.
EZ COURIER, NY, NY 09/08-10/11
Systems Engineer
• Maintained all work stations in my assigned territory (app 52 machines) as well as network r...
Login or Register to view the full resume.
