SUMMARY: Effective communicator offering a wide range of management, customer service, customer relations, and administrative experience. Supportive in promoting a positive, productive work environment. Strong leadership, interpersonal and organizational skills.
EXPERIENCE
Deputy General Manager Ambassador Theatre Group, New York, NY 2019 – present
Support the General Manager in the administration and operation of the venue. Perform weekly payroll and settlement in connection with the theatre, productions and events. Perform general office administrative duties including filing systems, HR paperwork, invoice submissions and Union reporting. Knowledge in all collective bargaining agreements. Recruitment and training for all new staff. Act as the main contact for all patron requests or issues in the office. Manage all operations and staff including hotel partnership. Ensuring a safe and secure building while delivering the best possible service to every patron including high profile guests. Maintain a clean and welcoming theatre with an eye for detail.
Venue Operations Manager Ambassador Theatre Group, New York, NY 2017 – 2019
Oversees the entire front-of-house department including ushers, concessions, security and housekeeping. Manage theater operations during performances and events, ensuring a safe and secure building while delivering the best possible service to every patron. Complete nightly reporting. Coordinate staffing for each FOH department on a weekly schedule and process payroll. Perform general office administration duties.
Loan Servicing Manager Sharon Credit Union, Sharon, MA 2013 – 2017
Oversees the daily operation of the servicing division for all consumer, mortgage and commercial loans. Responsible for directing the loan servicers, and monitors the daily activities of employees within the servicing department. Responsible for setting up mortgage loan closings. Assists in the maintenance of the applicable Loan Operating Systems (LOS). Reviews real estate loan files after processing, and underwrites files. Resolve customer complaints.
Usher / Head Usher Live Nation, New York, NY 2011 – 2013
Greeted patrons. Checked tickets and guide people to their seats. Settled seating disputes including duplicate tickets. Directed patrons to restrooms, answered questions about the performance or event. Refused admittance to undesirable persons. Guided patrons to exits or provided instructions or assistance in case of emergency. Maintained order and ensure adherence to safety rules. Concierge to high profiled guests.
Bookkeeper The Company Theatre, Inc., Norwell, MA 1991 – 2016
Responsible for keeping records of all financial transactions. Daily operations of the business include posting journal entries for all transactions from documents such as credit card slips, checks and cash. Reconciles and balances all bank accounts. Handles a vast amount of the accounting work including trial balances. Generates reports including account payables and receivables and profit and loss statements on each individual production.
Consumer Lending Manager Sharon Credit Union, Sharon, MA 2002 – 2011
Oversaw the daily operation of the consumer and indirect lending division. Responsible for directing staff i...
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